General Terms and Conditions 

1. Basic provisions

I.I            The General Terms and Conditions (hereinafter referred to as "GTC") set out below govern the mutual rights and obligations between Martin Babčan, based in: Ottlýkovská 396/36, 013 14 Kamenná Poruba, ID: 52611281, registration: the District Office of Žilina, trade register No. 580-66268, and the buyers resulting from the contractual relationship based on the concluded purchase contract, the subject of which is the purchase and sale of goods and services in electronic commerce on the website www.techessence.sk (hereinafter referred to as "e-shop").

I.II          The service provider of the e-shop is Martin Babčan, based in: Ottlýkovská 396/36, 013 14 Kamenná Poruba, ID: 52611281 (hereinafter referred to as "Seller").

I.III         An organiser is a person who organises cultural and social events, especially of a musical nature. For the purposes of these GTC, the organiser is the Seller.

I.IV         The buyer is a natural person - a consumer who has expressed an interest in buying or is buying goods and services from the e-shop offer. 

Within the meaning of these GTC, in specific cases, the Customer shall also be understood to be a third party designated by the Buyer in the order to receive the purchased goods. Such designation of a third party shall be deemed to be an authorization for him to take delivery of the ordered goods (hereinafter referred to as "Customer").

I.V          The carrier is a contracted supplier of goods who provides transport of ordered goods from the e-shop offer for the Seller (hereinafter referred to as "carrier").

I.VI         Goods are products intended by the Seller to be sold to the Customer through the e-shop, especially products from the textile industry and supplementary assortment.

I.VII       Electronic content is data created and provided in electronic form, in particular tickets for events organized by the Seller (hereinafter referred to as "tickets").

I.VIII      The sent electronic form containing information about the Customer, specification of the ordered goods or tickets, price of the goods or tickets, payment method, information about delivery of the ordered goods, which is processed by the Seller's business system, is considered a binding proposal to conclude a purchase contract (hereinafter referred to as "order").

I.IX         The processing of an order for the purchase of goods is understood to be the handing over of the goods for transport. The processing of an order for the purchase of a ticket is understood to mean its sending to the Customer's e-mail address specified in the order.

I.X          Seller's contact details are e-mail address objednavky@techessence.sk (for ticket purchases), shop@techessence.sk (for purchase of goods) and tel.: +421 949 819 436.

1. Ordering goods and concluding a contract 

II.I          Purchase of goods and tickets is only possible through the e-shop. 

II.II         The Customer and the Seller jointly conclude a contract on the basis of a draft order sent by the Customer to the Seller via the e-shop.

II.III        To create a draft order, the Customer must select the goods or ticket he wishes to order on the e-shop and click on the function "Buy" listed next to the selected item or ticket. You can then navigate to the list of selected goods by moving the cursor and clicking on the cart image in the upper right corner of the e-shop.

The Customer then chooses the quantity of goods they wish to order and selects the method of delivery (this option is only available when purchasing goods). The Customer then clicks on the "check and order" function. In the next step the Customer fills in his contact details and confirms the payment method. He/she then confirms his/her choice by clicking on the "order with payment obligation" function.

II.IV       If the Customer wishes to make a specific request when placing an order, he/she writes it before sending the order under the function "notes to the order" and indicates his/her request in the then designated window. If the Customer is not sure that the Seller will be able to incorporate his/her request into the order, he/she may contact the Seller in accordance with clause I.X..

II.V         After the order is processed, the Customer will receive an immediate confirmation of receipt of the order to the e-mail address specified in the order, which will contain information about the order or other additional or otherwise useful information for the Customer.

This notice is for informational purposes only for the purpose of notifying the Customer of the acceptance of their order by the Seller. A notification of acceptance of an order that the Customer receives to his/her email address immediately after his/her order has been placed shall not be deemed to be a binding acceptance of the order.

For the purchase of goods, the binding acceptance of the order will be made via email within 72 hours of the order confirmation. For ticket purchases, binding order acceptance will be made via email within 24 hours of order confirmation. The binding acceptance of the order by the Seller shall constitute the conclusion of the contract.

III. Delivery conditions 

III.I         The goods are delivered in the territory of the Slovak and Czech Republic.

III.II        The ticket is delivered exclusively by electronic means, immediately on the e-shop after payment of the purchase price. Subsequently, within 24 hours from the time of payment, the ticket is also delivered to the Customer's e-mail.

III.III      The Seller undertakes to deliver the goods or ticket to the Customer in the required quantity, without defects and within the time agreed in the order.

III.IV      The place of delivery when ordering goods is the address specified by the Customer in his/her order.

III.V       The Seller shall inform the Customer by e-mail about the handover of the goods to the carrier. The carrier will inform the Customer about the subsequent delivery.

III.VI      The Seller shall process orders as soon as possible, but no later than 72 hours from the confirmation of the order for the purchase of goods and within 24 hours from the confirmation of the order for the purchase of tickets.

III.VII     In the event that the Seller is unable to deliver the goods within the specified time, the Seller shall specify a reasonable delivery period. The Seller shall promptly inform the Customer of the extension of the delivery period and notify the Customer of the expected delivery date.

III. VIII  The Customer is obliged to take delivery of the goods in person or in accordance with the provisions of I.IV of these GTC.

III.IX      The customer is entitled to inspect the goods upon delivery and to notify the carrier of any damage to the packaging or contents of the shipment upon receipt of the goods. In such a case, the customer has the right to refuse to accept the goods. The carrier is obliged to make a note of the damage in the presence and at the request of the Customer.

III.X        The Seller shall not be liable for late delivery of goods or tickets caused by incorrect address given by the Customer or in the case of goods by an error on the part of the carrier.

1. Payment terms and purchase price 

IV.I         The Seller shall be entitled to receive from the Customer full payment of the purchase price for the goods or ticket delivered.

IV.II       The Customer is obliged to pay the Seller the agreed purchase price in its total amount.

IV.III      Payment for the purchase of goods or tickets is made by the Customer exclusively by electronic means through the STRIPE payment gateway.

IV.IV      The price is always stated in its final form when describing the goods or tickets on the e-shop. Any shipping costs will be quoted and charged at the end of the order. Prices are quoted in euros.

IV.V       The Seller charges the following delivery charges in addition to the above prices:

DPD - .... €

IV.VI     The purchase price is deemed to be paid immediately after the electronic payment has been made.

IV.VII    The goods remain the property of the Seller until the purchase price is paid in full and the Customer takes possession of them.

IV.VIII   The invoice as a tax document and confirmation of payment is issued exclusively in electronic form. After the purchase price has been paid and the order has been processed, the invoice will be sent to the Customer's e-mail address specified in the order.

IV.IX      The seller is not subject to VAT.

1. Claims, withdrawal from the contract and cancellation of the order

V.I          Warranty period for goods purchased in the e-shop is 24 months as standard.

V.II         The warranty period starts from the moment of receipt of the goods by the Customer. The Customer's rights under liability for defects in the goods for which the warranty period applies shall expire if he does not exercise them within the warranty period. The Seller shall not take into account a claim for obvious defects in the goods, including defects consisting in incompleteness of the goods, which is not made immediately after receipt of the goods.

V.III       The Customer has the right to claim a warranty from the Seller only for goods that have defects caused by the Seller or the Carrier and are covered by the warranty.

V.IV       The Customer shall send the reasons for the complaint together with the proof of payment (FA) electronically to the following e-mail address listed at in point I.X via the complaint form.

The Customer shall send the claimed goods and proof of payment of postage to the following address referred to in Clause I.II. After the claim has been filed, the Seller will contact the Customer by e-mail or telephone and agree with him/her on a quick handling of the claim. The Customer will find the complaint form here.

V.V        The Seller shall handle the complaint depending on the specific case in accordance with the provisions of § 619 et seq. of Act No. 40/1960, but in particular in one of the following legal ways:

• In exchange
• by refunding the purchase price
• by removing the defect
• by paying a reasonable discount on the price
• a reasoned rejection of the claim

V.VI       The Seller shall issue a confirmation of the claim to the Customer. The Seller shall immediately determine the method of handling the complaint, but no later than within three days from the date of the complaint. After determining the method of handling the complaint, the Seller shall handle the complaint without delay; in justified cases, the Seller may also handle the complaint later. The processing of the complaint shall not take longer than 30 days from the date of the complaint. The Seller shall issue the Customer with a proof of the complaint settlement within 30 days from the date of the complaint and shall inform the Customer about the complaint settlement by e-mail. After the expiry of the period for processing the complaint, the Customer has the right to withdraw from the contract or has the right to exchange the goods for new ones.

V.VII      The customer is entitled to reimbursement of the necessary costs incurred in connection with the claim.

V.VIII    The customer has the right to withdraw from the contract without giving any reason within 14 days from the date of delivery of the goods. The Customer may withdraw from the contract in any demonstrable way, in particular by sending an e-mail to By clause I.X or in writing to under Clause I.II. The price of the goods will be refunded by the Seller to the Customer within 14 days in the manner in which the Customer paid for the goods, unless otherwise agreed with the Seller. A sample withdrawal form can be found at here.

V.IX       The Seller is obliged to return to the Customer without undue delay, at the latest within 14 days from the date of receipt of the notice of withdrawal from the contract, all payments received from him on the basis of the order or in connection with it.

V.X         The Customer is obliged to send the goods back to the Seller at the address according to clause I.II.

V.XI       The Seller shall be entitled to withdraw from the Purchase Contract due to the impossibility of delivering the goods within the period specified in these GTC, whereby even with all efforts that can be fairly required of him, he is unable to deliver the goods to the Customer. The Seller shall, within 14 days of notification of withdrawal, refund the purchase price paid to the Customer in the same manner as the Customer used for payment, unless the Customer has expressly agreed to a different method of payment, without charging any additional fees.

V.XII      The Customer is entitled to withdraw from the contract if the Seller is unable to deliver the goods to the Customer within 30 days of the order confirmation for any reason.

V.XIII    The customer may not withdraw from a contract the subject of which is the provision of services related to leisure activities and under which the seller undertakes to provide those services at the agreed time or within the agreed period.

V.XIV    The customer has the right to withdraw from the contract if the event for which the ticket was purchased did not take place due to an obstacle on the part of the Seller. The Customer will be informed by the Seller of any organizational changes well in advance via the Seller's e-shop or social networks.

V.XV      In the event that a change occurs on the part of the Seller that affects the location or date of the event without limiting or reducing the scope of services provided, the Customer shall not be entitled to a refund of the purchase price of the ticket or part thereof.

V.XVI    If the Customer wishes to cancel an order that has not yet been processed, the Customer shall contact the Seller as soon as possible in accordance with clause I.X. The Seller shall refund to the Customer all funds received from the Customer within 14 days of the date of cancellation of the order.

1. Discount code

VI.I         It is possible to apply a discount code during the order creation process.

VI.II       The discount code is not a means of payment. A discount code represents a reduction in the price of goods expressed as a specific amount or percentage.

VI.III      The discount code can only be used during the validity period of the current promotion.

VI.IV      The Seller does not provide money or any other form of compensation for the unused value of the discount code.

VI.V       The discount code cannot be reused. It is unique and one-time.

VI.VI      Customers are informed about specific options and possible changes to use the discount code through the communication channels of the Seller and its partners involved in the organization or promotion of the ongoing promotion. 

VII. Complaints, complaints and alternative dispute resolution

VII.I       In the event that the Customer is not satisfied with the handling of the complaint or the Seller's services, or believes that the Seller has violated its rights and legally protected interests, it is entitled to file complaints and complaints by telephone or e-mail in accordance with the provisions of I.X.

VII.II      The Seller will inform the Customer about the assessment of the complaint by e-mail or telephone.

VII.III     The customer has the right to turn to an alternative dispute resolution body to protect his or her consumer rights. Alternative dispute resolution may only be used by a Customer who is not acting within the scope of his business, employment or profession when concluding and performing a consumer contract. Alternative Dispute Resolution only applies to a dispute between the Customer and the Seller, the value of which exceeds EUR 20, arising from a consumer contract concluded at a distance, where the consumer must demonstrably attempt to resolve the dispute by communicating with the Seller before submitting a proposal. The submission of a proposal for the initiation of an alternative dispute resolution with a locally and materially competent entity does not exclude the possibility for the consumer to claim his/her rights through the courts. The costs associated with the exercise of consumer rights through alternative dispute resolution shall be borne by each party separately. A model form for initiating an alternative dispute resolution can be found at here.

VII.IV    Supervisory authorities and entities with substantive competence for alternative dispute resolution with Martin Babčan, based in: Ottlýkovská 396/36, 013 14 Kamenná Poruba, ID: 52611281, is the Slovak Trade Inspection Authority, SOI Inspectorate for Žilina Region, Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1, email: za@soi.sk, tel. 055/729 07 05, 055/622 76 55, or another competent authorized legal person registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available on the website www.mhsr.sk). The customer has the right to choose which of the above alternative dispute resolution entities to turn to.

VIII. Privacy Policy

VIII.I      For more information and the exact conditions for the protection and processing of personal data, please see Terms and Conditions privacy.

1. Final provisions

IX.I         These GTC are an integral part of the order concluded between the Seller and the Customer and are binding for both parties.

IX.II        The Seller and the Customer agree that for the purpose of mutual communication they will use primarily e-mail correspondence and telephone customer support of the Seller, while these communication channels will be used mainly in the cases specified in these GTC.

IX.III      In the event of a conflict between the provisions of the order and these GTC with the dispositive provisions of generally binding legal regulations of the legal order of the Slovak Republic, the provisions of the order and the GTC shall apply.

IX.IV      The Seller reserves the right to unilaterally amend or supplement these GTC. The present change of the GTC shall not affect the already concluded orders and services provided. Any changes to these GTC come into force and effect on the date of their publication in the e-shop.

 

                In Kamenná Poruba, on 7.2.2024,

 

                Martin Babčan, based in: Ottlýkovská 396/36, 01314 Kamenná Poruba, ID: 52611281.