General Terms and Conditions

 for the e-shop operated at https://supremeraves.com/

within the meaning of Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code
(hereinafter referred to as "Terms and Conditions")

I. Introductory provisions

These Terms and Conditions govern the mutual rights and obligations between:

• 1. • To the Seller:
       Czech Rave Culture z. s..,
       with registered office at Smetanovo nám.979/2, Moravská Ostrava, 702 00 Ostrava; ID No.: 22445285; registered at the Regional Court in Ostrava, file No. L 17462,
       e-mail: support@supremeraves.com
       (hereinafter referred to as "Seller")

     • To buyerswho is a consumer or an entrepreneur, via an e-shop located at the following internet address https://supremeraves.com/ (hereinafter referred to as the "web interface").

  2. The provisions of these Terms and Conditions are an integral part of the Purchase Agreement.

  3. Any deviating provisions in the Purchase Contract shall prevail over the provisions of these Terms and Conditions.

II. Conclusion of the Purchase Agreement

1. The web interface of the shop contains a list of goods offered, including the prices of individual items. The listing of goods on the website does not constitute a proposal to conclude a contract within the meaning of Section 1732 of the Civil Code.

2. By sending an order, the Buyer makes a proposal to conclude a purchase contract. The confirmation of receipt of the order, which is automatically sent by e-mail, serves only as information about the delivery of the order and is not an acceptance of the draft contract.

3. The purchase contract is concluded only at the moment when the Seller confirms the order by e-mail as accepted and thus accepts the proposal. The Seller is entitled not to accept the proposal, especially if the goods are not in stock, there is a significant error in the price or if the abuse of the payment system or discount promotions is suspected.

4. If the order is not confirmed by:
   - 72 hours from its receipt in the case of physical goods, or
   - 24 hours in case of electronic tickets,
   is deemed not to have been accepted and the contract has not been formed.

III. Terms of delivery

1. The goods are delivered exclusively within the territory of the Czech Republic and the Slovak Republic. The buyer is obliged to provide a complete and correct delivery address.

2. Delivery is provided by a contractual carrier (e.g. Zásilkovna, DPD, Czech Post - to be specified). The Seller informs the Buyer about the handover of the shipment to the carrier by e-mail.

3. Electronic tickets (if included in the offer) are sent in PDF format to the Buyer's email address within 24 hours of receipt of payment.

4. Upon receipt of the shipment, the Buyer is obliged to check its integrity. In case of damage, we recommend not to accept the shipment and to draw up a complaint report with the carrier.

IV. Prices and payment terms

1. All prices are quoted in Czech crowns (CZK) and are final, including VAT and all possible charges, except for shipping costs.

2. Payment is possible via an online payment gateway (e.g. Stripe, Apple Pay, Google Pay). The Buyer is informed by email after payment has been accepted.

3. The price of shipping varies according to the chosen delivery method and destination (Czech Republic or Slovakia). The exact amount of the shipping fee will be displayed to the Buyer when completing the order in the shopping cart.

4. The goods remain the property of the Seller until the purchase price is paid in full.

V. Withdrawal from the contract (consumer)

1. The buyer - consumer has the right under § 1829 paragraph 1 of the Civil Code to withdraw from the contract within 14 days from the receipt of the goods.

2. For the purpose of exercising the right of withdrawal, the Buyer may use the sample form attached to these terms and conditions or send a clear statement by e-mail to support@supremeraves.com.

3. The Buyer is obliged to send or hand the goods back to the Seller without undue delay, no later than 14 days from the date of withdrawal.

4. The costs associated with the return of the goods shall be borne by the Buyer.

5. The Seller shall refund to the Buyer all payments received, including delivery costs (except for extra costs incurred as a result of a chosen delivery method other than the cheapest), within 14 days of being informed of the withdrawal, but not earlier than after receiving the returned goods.

6. The consumer cannot withdraw from the contract:

   • for the delivery of goods modified according to the Buyer's wishes;

   • of digital content (e.g. a PDF ticket) if it was delivered with prior express consent before the expiry of the withdrawal period.

VI. Claims and rights from defective performance

1. Rights arising from defective performance are governed by the Civil Code (§ 2099 et seq.) and Act No. 634/1992 Coll., on Consumer Protection.

2. The seller is responsible for the fact that the goods are free from defects upon receipt. A defect that becomes apparent within 1 year of receipt shall be deemed to exist at the time of receipt.

3. Complaints can be made by email at support@supremeraves.com.

4. Complaints will be settled within 30 days of the complaint being made. The Buyer will be informed of the result by e-mail.

VII. Personal data protection

1. The Seller processes the Buyer's personal data in accordance with Regulation (EU) 2016/679 (GDPR).

2. Personal data is processed for the purpose of fulfilling the purchase contract, maintaining the user account, accounting and marketing (e.g. sending newsletters if the Buyer expressly agrees to this).

3. Details are given in Personal Data Processing Policyavailable on the e-shop website.

VIII. Out-of-court dispute resolution

1. The buyer-consumer has the right to address any complaint to the Czech Trade Inspection Authority (www.coi.cz) to resolve a consumer dispute out of court.

2. Consumer disputes can also be resolved through the EU's online dispute resolution platform: https://ec.europa.eu/consumers/odr

IX. Final Provisions

1. The Seller reserves the right to change these Terms and Conditions at any time. The new version is effective on the date of publication on the e-shop.

2. The contract between the Seller and the Buyer is governed by the law of the Czech Republic.

3. These Terms and Conditions become effective on 20.6.2025